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Support

Welcome! This page is the fastest way to get help with infrax with the least back-and-forth.

Choose the right place

You want to... Go to...
Ask a question / discuss design 💬 Discussions
Report a reproducible bug 🐞 Issues
Report a security issue (private) 🔒 Security
Read docs / guides 📚 README
Review recent changes 🧾 Changelog

Before you post (2 minutes)

  • Search existing Issues/Discussions (duplicates slow everyone down).
  • Confirm you are on the latest release (infrax self update) — many bugs are already fixed.
  • Reduce to a minimal reproduction (the smallest manifest and the one command that fails).

If you cannot reproduce it reliably, we probably cannot fix it reliably.


Bug reports that get solved fast

When opening an Issue, please include:

  • What happened vs what you expected
  • Minimal repro: the manifest (secrets removed) + the exact command
  • Versions:
    • infrax --version
    • bash --version, kubectl version --client, helm version, tofu version
  • Environment: OS + architecture, cloud, stack
  • Output: exact error/logs (copy as text, not screenshots)
  • If relevant: infrax secrets check (it prints names, never values)

Helpful links (if available):


Slow releases (we love those reports too)

If a release or a converge got slower, please add:

  • the stack, the cloud, and the number of services and modules
  • which step took the time (the release line prints every step)
  • before vs after durations

Scope and expectations

We are happy to help with:

  • ✅ Reproducible bugs and regressions
  • ✅ Documentation gaps and examples
  • ✅ Clarifying intended behavior / manifest keys
  • ✅ Release and converge time regressions

We usually cannot help with:

  • ❌ "It is broken" with no repro, versions, or logs
  • ❌ Debugging hand-edited generated files or heavily modified forks (please reproduce on upstream)
  • ❌ Security reports via public Issues (use the Security Policy link)

infrax is community-driven. There is no guaranteed SLA, but clear reports get the fastest response.

Thanks for helping keep the project sharp. 🧠