Instructions missing Topic type when changing account owner for someone who has left the company

[janding41]

Which topic are you reporting about?

https://cloud.ibm.com/docs/account?topic=account-transfer

What do you think needs to be updated?

The instructions mention opening a case, however it does not specifically mention to choose Topic "Account", this has resulted in customers opening cases against the SW product which is incorrect.

Anything else?

No response

[swethaisrael]

Reached out to Tony Wu